Maxfiylik siyosati

1. Ilovaning maqsadi

Ilova faqat Ray Consulting xodimlari foydalanadigan ichki vositadir. U Instagram'dagi postlarimizga yozilgan izohlarni va akkauntimizga yuborilgan xabarlarni o'qiydi — shu orqali odamlar eng ko'p beradigan savollarni aniqlaymiz, Ko'p beriladigan savollar (FAQ) ro'yxatini tayyorlaymiz va mijozlarga tezroq hamda aniqroq javob beramiz. Ilova ommaga taqdim etilmaydi va boshqa hech kimning akkauntiga ulanmaydi.

2. Biz foydalanadigan ma'lumotlar

• O'z Instagram akkauntimiz haqidagi asosiy ma'lumot (akkaunt ID va foydalanuvchi nomi).
• Postlarimiz va videolarimiz: ID, izoh matni (caption), havola, nashr sanasi va izohlar soni.
• Postlarimizdagi izohlar va javoblar: izoh matni, izoh qoldirganning ochiq foydalanuvchi nomi, sana va layklar soni.
• Akkauntimizga yuborilgan yoki undan yuborilgan Direct xabarlar: xabar matni, yuboruvchi va qabul qiluvchining foydalanuvchi nomi, sana.

Biz faqat odamlar o'zi akkauntimizga joylagan yoki bizga yuborgan kontentdan foydalanamiz. Yopiq profillar, obunachilar ro'yxati, parollar, to'lov ma'lumotlari yoki boshqa akkauntlarga kirmaymiz.

3. Ma'lumotlardan qanday foydalanamiz

• O'xshash savollarni guruhlash va eng ko'p uchraydigan mavzularni aniqlash uchun.
• FAQ javoblarini yozish, javoblarimiz va xizmatlarimizni yaxshilash uchun.
• Odamlar bizga yuborgan alohida savollarga javob berish uchun.

Biz bu ma'lumotlarni sotmaymiz, ijaraga bermaymiz va reklama yoki boshqa maqsadda uchinchi shaxslarga bermaymiz. Ulardan alohida shaxslar profilini tuzish uchun foydalanmaymiz.

4. Saqlash va xavfsizlik

Ma'lumotlar Ray Consulting'ning o'z qurilmalari va ish akkauntlarida saqlanadigan fayllarga eksport qilinadi va ularga faqat mijozlar bilan aloqa bo'yicha ishlaydigan xodimlar kira oladi. Kirish tokenlari maxfiy saqlanadi va e'lon qilinmaydi. Yakuniy FAQ savol-javoblarni umumiy shaklda, ism va foydalanuvchi nomlarisiz o'z ichiga oladi.

5. Saqlash muddati

Izoh va xabarlarning xom eksportlari faqat FAQ ni tayyorlash va yangilash uchun kerak bo'lgan muddatda, ko'pi bilan 12 oy saqlanadi, so'ng o'chiriladi.

6. Sizning tanlovingiz va ma'lumotlarni o'chirish

Instagram'dagi o'z izohlaringizni istalgan vaqtda o'chirishingiz va akkauntimizga yozishni to'xtatishingiz mumkin. Biz eksport qilgan siz haqingizdagi ma'lumotlarni o'chirishni so'rash uchun Instagram'da @rayconsulting ga «delete my data» so'zlari va foydalanuvchi nomingiz bilan xabar yuboring. Tegishli yozuvlarni 30 kun ichida o'chiramiz va javob xabari bilan tasdiqlaymiz.

7. Meta platformasi

Instagram Meta Platforms, Inc. tomonidan boshqariladi. Instagram'dan foydalanishingiz Meta'ning o'z Maxfiylik siyosati (https://privacycenter.instagram.com/policy) bilan ham tartibga solinadi. Instagram API dan foydalanishda Meta Platform shartlariga amal qilamiz.

8. O'zgarishlar va aloqa

Biz bu siyosatni yangilashimiz mumkin va bunda yuqoridagi kuchga kirgan sanani o'zgartiramiz. Siyosat bo'yicha har qanday savol uchun Instagram Direct orqali @rayconsulting ga murojaat qiling.

1. Purpose of the app

The app is an internal tool used only by Ray Consulting staff. It reads comments posted on our Instagram content and messages sent to our Instagram account, so that we can find the questions people ask most often, prepare a Frequently Asked Questions (FAQ) list, and answer customers faster and more accurately. The app is not offered to the public and does not connect to anyone else's account.

2. Information we access

• Basic information about our own Instagram account (account ID and username).
• Our posts and videos: ID, caption, link, publication date and comment count.
• Comments and replies on our posts: comment text, the commenter's public username, date and like count.
• Direct messages sent to or from our account: message text, sender and recipient username, and date.

We only access content that people chose to post on our account or send to us. We do not access private profiles, followers lists, passwords, payment details or any other account.

3. How we use the information

• To group similar questions and identify the most common topics.
• To write FAQ answers and improve our replies and services.
• To respond to individual questions people have sent us.

We do not sell, rent or share this information with third parties for advertising or any other purpose. We do not use it to build profiles of individuals.

4. Storage and security

Data is exported to files stored on Ray Consulting's own devices and work accounts, accessible only to staff working on customer communication. Access tokens are kept private and are not published. The final FAQ contains questions and answers in general form, without names or usernames.

5. Retention

Raw exports of comments and messages are kept only as long as needed to prepare and update the FAQ, and no longer than 12 months, after which they are deleted.

6. Your choices and data deletion

You can delete your own comments on Instagram at any time, and you can stop messaging our account. To ask us to delete any information about you that we have exported, send a message to @rayconsulting on Instagram with the words "delete my data" and your username. We will delete the related records within 30 days and confirm by reply.

7. Meta platform

Instagram is operated by Meta Platforms, Inc. Your use of Instagram is also governed by Meta's own Privacy Policy (https://privacycenter.instagram.com/policy). We follow the Meta Platform Terms when using the Instagram API.

8. Changes and contact

We may update this policy and will change the effective date above when we do. For any question about this policy, contact us through Instagram Direct at @rayconsulting.